FAQs

How do I return an item?

Just contact us and notify us of the problem, within a reasonable time after you have inspected your goods. We consider 60 days a reasonable time frame to return an item. As a customer who would like to return any goods, the consumer must take reasonable care of the goods, not have damaged the goods by using them in a way they were not meant to be used. Once the goods are returned to use, & we are satisfied in which the state they are returned, we will replace, or refund you.

How long will my order take to arrive?

That will depend on your location. Australia Post is our Australian domestic carrier. Orders made before 2 pm will be shipped the same day.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

What shipping methods do Motorebor offer?

We use Australia Post within Australia.

Is Motorebor an Australian Business?

Yes, we are an Australian e-commerce business registered within Australia.

Are all of the products on your website in stock?

Everything is in stock, unless it shows otherwise.

When will a sold-out item be coming back to stock?

That will depend on the item, and time to purchase from our suppliers. We can let you know about this or any other items out of stock if you contact us.

Can you order in products that are not on your website?

Yes, it will depend on the item/s you would like us to stock for you. We will do our best to find it for you. Please ask us, or send some suggestions to help serve you better.

How long does it take to dispatch my order?

We aim to dispatch ALL orders received by 2 pm the same day. Orders placed after 2 pm will be despatched the following day.

How can I track my order?

We will send you a confirmation by email with a tracking number if applicable once the order is processed.

Do you ship internationally?

Yes, we do. International buyers will be responsible for their customs duty charges/fees, please check with your customs office to see if additional cost/fees or charges apply prior to buying.

How do I contact you?

You can get in touch with us by completing the form on our Contact page.

Can I permanently delete my account?

Yes, you can, we will be sad to see you leave.

What payment options do you have? Are they secure?

Yes, they are secure. We accept Visa or Master Credit and Debit Cards, PayPal, Apple Pay, Google Pay, Ali Pay or direct deposit to our bank account.

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